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How to Install Your License Code

Note: Storyist's licensing mechanism has recently changed. If you are trying to reinstall a license file that you received prior to the release of version 2.1, please see the answer to the question “How do I reinstall my pre-2.1 license?” below.

When you purchase Storyist at the Storyist online store, you receive a license code that allows you to continue to use Storyist past the trial period. When you purchase the boxed edition through one of our partners, you'll find your license code in the box.

To install your license code:

  1. Launch Storyist.
  2. When the Trial dialog appears, click Enter License Code.
  3. Enter your name. If you purchased Storyist from the online store, make sure you enter your name exactly as it appears in your registration email.
  4. Enter your license code (serial number).
  5. Click OK.

Frequently Asked Questions

Question: How do I reinstall my pre-2.1 license?

If you have a pre-2.1 license file (that is, you have a file named “<Your Name>.storyist2license”), you can install it using either of these two methods:

  1. Double click the license file. This will launch Storyist and install your license.
  2. Copy the file to the ~/Library/Application Support/Storyist folder, where “~” represents your home directory.
  3. Relaunch Storyist.

Question: How many machines can I install my license on?

You can install your license on a desktop and a laptop computer provided that you are the primary user of both machines. Use more than two computers? Contact support and we'll take care of you.

Question: Does the Storyist licensing mechanism use activation?

No. Storyist does not use activation. Activation, a process some software developers use to combat piracy, involves tying a copy of Storyist to a particular machine, which can prove frustrating when you upgrade or switch machines and forget to deactivate the previous activation.

Question: Where can I find my license information after I've entered my license code?

To find your license code after you've installed it, choose Storyist > License. A dialog appears showing your registration name and license code.

Question: Where can I find a copy of the license agreement?

You can find a copy of the license agreement by choosing Storyist > License and clicking the License Agreement button.

Question: I had to rebuild my machine and I no longer have my license. Can you resend it?

Not a problem. Just send email to support@storyist.com from the email account you provided when purchasing Storyist, and we'll send you another copy. If you don't have access to that email account any longer, send your order number or your name and address and we'll look it up for you.

Question: I purchased Storyist. Why haven't I received my license code?

After you complete your purchase, your web browser is redirected to a receipt page, which contains your license code. You'll also receive two email messages, one from eSellerate (the payment processor) and one from Storyist containing your license code. If you do not receive these emails within 5-10 minutes after you complete your purchase, check your spam folder; your spam filter may have flagged them as spam.

Question: I've checked my spam folder, and the license isn't there either. What next?

At least one provider of free email accounts (Yahoo) may delay delivery of an email for up to 24 hours for if it thinks the email might be spam. If you believe this is happened to you, send an email to support with an alternate address and we'll be happy to send you your license code. And when you license does finally arrive, please mark it as "Not Spam."

If you don't receive either of the emails, it is possible that there was a typo in the email address you provided at checkout. If you suspect this was the case, send email to support with your order information and we'll send a copy of your license out to you right away.

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