When you purchase Storyist for macOS at the Storyist online store, you receive a license code that allows you to continue to use Storyist past the trial period.
To install your license code:
Question: I no longer have my Storyist for macOS license. Can you resend it?
If you need a copy of a license code purchased through the Storyist website, send email to firstname.lastname@example.org from the email account you provided when purchasing Storyist, and we'll send you another copy. If you don't have access to that email account any longer, send your order number or your name and address and we'll look it up for you.
If you purchased Storist for macOS from The Writers Store, please contact their technical support staff for assistance.
Question: How many machines can I install my license on?
You can install your license on a desktop and a laptop computer provided that you are the primary user of both machines. Use more than two computers? Contact support and we'll take care of you.
Question: Where can I find my license information after I've entered my license code?
To find your license code after you've installed it, choose Storyist > License. A dialog appears showing your registration name and license code.
Question: I purchased Storyist. Why haven't I received my license code?
After you complete your purchase, you'll receive an email message from Paddle (the payment processor) containing your license information. If you do not receive this email within 5-10 minutes after you complete your purchase, check your spam folder; your spam filter may have flagged it as spam.
Question: I've checked my spam folder, and the license isn't there either. What next?
At least one provider of free email accounts (Yahoo) may delay delivery of an email for up to 24 hours for if it thinks the email might be spam. If you believe this is happened to you, send an email to support with an alternate address and we'll be happy to send you your license code. And when you license does finally arrive, please mark it as "Not Spam."
If you don't receive either of the emails, it is possible that there was a typo in the email address you provided at checkout. If you suspect this was the case, send email to support with your order information and we'll send a copy of your license out to you right away.